- Kuala Lumpur Federal Territory Malaysia
Scicom (MSC) Berhad Hiring! Full Time Specialist - Service Desk Engineer in Federal Territory - Ricebowl
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Job Description
Responsibilities
Job Description
Areas of responsibility
- Provide L1 network support activities for voice and mobile services 24x7
- Ensure re-active repair activities with customers, suppliers and third parties worldwide
- Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
- Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
- Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect
- Liaise with commercial whenever is needed to meet customer request.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 1+ year of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
- Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
- Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
- Knowledge of Network KPIs, analysis of statistics and reports
- Good written and spoken English
- Minimum three year of experiences in Telecom Industry
- Minimum of three-year VAS provisioning experience.
- Excellent written and spoken English, knowledge of another language is an asset.
Required competencies:
- Proficiency with Microsoft Office Suite
- Very punctual and accurate
- Strong personal organisation
- Ability to learn, understand and apply new technologies and procedures.
Additional Requirement
Working Hours & Flexibility
- Willing and able to work on a shift rotation schedule, including early shifts on weekdays and occasional weekend coverage, based on business and operational requirements.
- Demonstrates flexibility in adapting to varying work schedules to support 24x7 service operations.
- Able to provide support during public holidays or outside standard business hours when required.
The Package:
- Attractive Salary.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
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