• SPM/STPM/Diploma/Degree in any discipline• Excellent command of spoken and written English and Bahasa Malaysia.• Experience in ticketing and customer service in the travel industry will be an added advantage• Possess initiative, able to work independently and as a team• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
The Package:
• Attractive Basic Salary : RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation. • Attendance Allowance: can earn up to RM900 per quarter upon confirmation only• Performance Related Bonus on a quarterly basis upon confirmation only• Contact Centre Operating Hours : 24/7• Work days/Hours: 5 day week, shift based; off days based on roster• 12 days Annual Leave / 14 days Medical Leave• Medical and hospitalization insurance coverage
Co-work with the Business stakeholders to create, manage, and optimise agent schedules (intraday) to maximise coverage while balancing business needs and employee constraints.
Analyses capacity gaps and operational risks and recommends timely corrective actions to avoid service or quality impact.
Drives governance and reporting cadence for forecast accuracy, staffing adherence, and capacity utilisation.
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To prepare visa documentation for all business travels when necessary for CEO, all member of the Senior Management Team and all employees on official company travel.
Update monthly flight airfare estimates for HR.
Ensure the strictest confidentiality of all documents produced.
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Maintain and update Scicom Anti-Bribery and Anti-Corruption Risk Registers, ensuring completeness, accuracy, and timely updates in line with governance requirements.
Maintain and update or review Scicom Anti-Bribery and Anti-Corruption Risk Registers, ensuring completeness, accuracy, and timely updates in line with regulatory requirements.
Maintain and update records relating to inbound gifts, hospitality, and entertainment declaration in accordance with ABAC policies.
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