Proactively develop new Leisure and MICE accounts to meet or exceed sales targets given by the Director of Commercial, including Corporate/ Leisure groups, Corporate partnerships and Leisure bookings.
Ensure incremental business from existing accounts
Explore and ensure maximum brochure coverage for Leisure accounts for Mandarin Oriental, Desaru Coast
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Market Awareness: Stay informed on market trends and competitive dynamics, proactively proposing strategic adjustments to enhance the Corporate Sales go-to-market (GTM) approach.
Profitability Analysis: Conduct thorough analyses of market dynamics to create effective collection plans that drive profitability and sustained revenue growth.
Team Development: Manage, coach, and motivate team members to enhance their skills and maintain high professional standards, fostering a culture of excellence and accountability.
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Answer client / bookers questions about property facilities or service (e.g hours of operation, rate and room types, packages, promotions, entertainment, restaurant etc)
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
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Candidates should ideally have proficiency in basic office software (e.g., MS Office), attention to detail, and strong organizational and time-management abilities.
Candidates should preferably have prior experience in a sales support or administrative role; experience in industrial or manufacturing sectors is an advantage.
Candidates should have at least a relevant diploma or equivalent education and the ability to work independently and collaboratively in
Act as the primary on-site interface with customers, providing timely communication, resolving technical and project issues, and maintaining strong customer relationships.
Work closely with engineering, manufacturing, procurement, logistics, and project teams to ensure seamless coordination throughout the project lifecycle.
Supervise commissioning, SAT (Site Acceptance Test), troubleshooting, punch list clearance, and project handover activities.
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