Elevate store operations team by providing guidance and regular coaching, and motivate the retail staff to ensure continuous development, optimum level of work performance and high morale;
Assess local market conditions and identify current and prospective sales opportunities to maintain the competitiveness of the retail sales activities and provide reports to Area Manager and Head of Retail on market movement and penetration;
Ensure that the store is following the safety, health, and business laws and regulations;
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An advanced understanding of the WSMD and job management process through practical job management.
An advanced understanding of OSCAR and associated systems.
Demonstrate effective client account management both within your team and the overall company, provide support to senior. management where necessary.
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Key Responsibilities Sales Leadership: Drive showroom sales performance by setting and achieving targets, implementing effective sales strategies, and maximizing revenue growth. Customer Experience: Deliver exceptional customer service, resolve client issues promptly, and foster strong customer relationships. Operations Management: Oversee daily showroom activities, ensure a professional and welcoming environment, and coordinate smoothly across internal teams. Team Leadership: Recruit, train, and supervise staff; conduct performance evaluations; and provide ongoing coaching and development. Inventory Oversight: Monitor stock levels, manage restocking activities, and ensure efficient handling of product orders and showroom replenishment. Business Growth: Analyze market trends, identify business opportunities, and provide actionable, data-driven insights for future expansion. Requirements Retail Management Expertise:.Minimum of 5 years’ experience in managing a home furniture retail showroom, preferably with exposure to bedroom, living room, and dining room furniture. Educational Background: Diploma or Degree in Business, Retail Management, or a related field. Leadership Skills: Strong ability to lead teams, communicate effectively, and solve problems in a fast-paced retail environment. Multilingual Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin to effectively serve a diverse customer base. Flexibility: Willingness to work on weekends (Saturdays and Sundays) to meet customer and business needs. Setup Experience: Proven track record in company setup, including sourcing and securing office or showroom premises.
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Key Responsibilities Sales Leadership: Drive showroom sales performance by setting and achieving targets, implementing effective sales strategies, and maximizing revenue growth. Customer Experience: Deliver exceptional customer service, resolve client issues promptly, and foster strong customer relationships. Operations Management: Oversee daily showroom activities, ensure a professional and welcoming environment, and coordinate smoothly across internal teams. Team Leadership: Recruit, train, and supervise staff; conduct performance evaluations; and provide ongoing coaching and development. Inventory Oversight: Monitor stock levels, manage restocking activities, and ensure efficient handling of product orders and showroom replenishment. Business Growth: Analyze market trends, identify business opportunities, and provide actionable, data-driven insights for future expansion. Requirements Retail Management Expertise:.Minimum of 5 years’ experience in managing a home furniture retail showroom, preferably with exposure to bedroom, living room, and dining room furniture. Educational Background: Diploma or Degree in Business, Retail Management, or a related field. Leadership Skills: Strong ability to lead teams, communicate effectively, and solve problems in a fast-paced retail environment. Multilingual Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin to effectively serve a diverse customer base. Flexibility: Willingness to work on weekends (Saturdays and Sundays) to meet customer and business needs. Setup Experience: Proven track record in company setup, including sourcing and securing office or showroom premises.
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