3 - 5 years of relevant work experience in the role of sales or key account management in the pharmaceutical industry, having existing business network is a plus
Bachelor's degree in Life Sciences, Engineering, Business or equivalent
Solid understanding of pharmaceutical processes, technologies, and supply chain
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Drive the entire sales process from initial contact and needs assessment through to negotiation and closing deals, ensuring a smooth transition to after-sales service.
Understand and respond to customer needs with relevant, value-driven solutions.
Build long-lasting and trusting relationships with customers, enhancing loyalty and satisfaction.
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Promotes and coordinates Professional Education activities to enhance the knowledge of Health care professionals. Acts as the direct line to customers.
Makes regular visits to customer locations to gather information on orders and market conditions. Performs contract and/or tender management activities. Targets and manages assigned territory while operating within an assigned budget.
Coordinates with the logistics team to ensure product availability. Executes national, regional and local promotional activities that are designed to advance sales in specific product lines or areas.
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Collect information on total sales and profitability per retail customer and suggest areas for improvement for new account penetration and conquest of other brands, by region, by segments.
Ensure retail customer issues and complaints are followed up, cleared, and closed.
Update, tidy up and utilise details of fleet customers in CM system.
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Manage channel P&L, ensuring optimal trade spend and return on investment.
Build and maintain strong relationships with key decision-makers such as retail buyers, category managers, and store owners.
Conduct regular business reviews with major retail accounts (e.g., Mr. DIY, HomePro, Ace Hardware, hardware cooperatives) to align on sales targets, inventory levels, and marketing initiatives.
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Candidates should possess organizational and administrative skills, including attention to detail in handling applications, documentation, and follow-up activities.
Candidates should possess basic digital literacy, including the ability to use mobile apps, sales systems, and standard office software for customer onboarding and reporting.
Minimum SPM or equivalent; higher education in business, finance, marketing, or related fields is an advantage.
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