Relationship Building: Foster strong customer relationships and ensure satisfaction through thorough follow-ups and service excellence.
Pipeline Coordination: Collaborate with the team for smooth post-sale transitions.
Collection Monitoring: Follow up on payment milestones, as commission payouts are tied to full collection (Deposit, 70% pre-installation, and 30% post-completion).
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Relationship Building: Foster strong customer relationships and ensure satisfaction through thorough follow-ups and service excellence.
Pipeline Coordination: Collaborate with the team for smooth post-sale transitions.
Collection Monitoring: Follow up on payment milestones, as commission payouts are tied to full collection (Deposit, 70% pre-installation, and 30% post-completion).
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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Business Target Achievement: Drive focused sales strategies to meet and exceed business targets, contributing directly to the company's growth trajectory.
Industry-Focused Client Acquisition: Identify and pitch tailored solutions to high-potential clients across targeted industries including Property, Healthcare, Manufacturing, Education, Retail, and Automotive.
Client Meeting Management: Strategically arrange and secure meetings with prospective clients to understand their unique needs and present customised solutions that truly add value.
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Technical AI SEO Audits: Perform routine technical audits (using tools like Screaming Frog, SEMrush, or Ahrefs) to identify and resolve crawl issues, broken links, site speed problems, and indexation errors.
Content Collaboration: Work closely with content writers to guide AI SEO-driven content creation and ensure alignment with keyword strategies and search intent.
Link-Building Support: Assist in the execution of ethical link-building initiatives, including outreach and partnership coordination, to strengthen domain authority.
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