Position holder needs to possess a good knowledge of systems, policies and processes, which are essential to the processing of service requests such as bill statement explanation, sales registration, dispute resolution and other enquiries in accordance to established business rules and principles
Performs requisite daily / weekly / monthly administrative tasks / duties (e.g. day end reconciliation, report preparation, develop activity plans to achieve sales / service targets etc.) in a diligent and effective manner while supporting superior / team on other ad hoc tasks
Responsible in handling customer information, monetary transactions and company assets (handsets, accessories, SIM card, cash floats, daily collections) ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse