Post-Service Follow-Up - Reach out to clients after installations or repairs to ensure customer satisfaction and collect feedback.
Filter Replacement & Maintenance Reminders - Proactively track and contact existing customers when their water filters, pumps, or systems are due for routine servicing or cartridge replacement.
Repeat Sales from Existing Clients - Upsell maintenance packages, upgraded filter systems, or replacement parts to active accounts.
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Post-Service Follow-Up - Reach out to clients after installations or repairs to ensure customer satisfaction and collect feedback.
Filter Replacement & Maintenance Reminders - Proactively track and contact existing customers when their water filters, pumps, or systems are due for routine servicing or cartridge replacement.
Repeat Sales from Existing Clients - Upsell maintenance packages, upgraded filter systems, or replacement parts to active accounts.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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