Retail sales and customer service
Strong communication and interpersonal skills
Sales negotiation and closing techniques
Product demonstration and presentation skills
Ability to build rapport and trust with customers
Target-driven and sales-oriented mindset
Upselling and cross-selling abilities
Customer needs analysis and solution selling
Basic cash handling and POS system knowledge
Inventory management and stock replenishment
Complaint handling and problem-solving skills
Time management and multitasking
Teamwork and collaboration
Adaptability and willingness to learn new products
Basic computer literacy (Microsoft Office/POS systems)
Candidates should possess Training-related skills, such as willingness to learn, participate in coaching, and share knowledge with colleagues.
Additional beneficial qualifications include prior experience in insurance, takaful, banking, or financial services; familiarity with basic financial planning concepts; and comfort using digital tools and CRM systems.
A minimum of a diploma or equivalent education is preferred, with valid licensing or willingness to obtain required industry certifications.
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