Ensure all coffee products comply with local and international food safety and labeling regulations, such as the Food Act 1983 and Codex Alimentarius standards.
Stay current with global coffee trends, emerging brewing technologies, sustainable sourcing practices, and innovative ingredients to support continuous product innovation.
Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Compliance & Audits: Ensure all purchased materials strictly comply with Halal, HACCP, and quality standards. Prepare documentation and support both internal and external audits.
Cross-Functional Collaboration: Partner closely with Central Kitchen, Finance, and Outlet Managers to fulfill operational needs and support new product rollouts.
Reporting & Leadership: Manage and mentor the procurement team, submit monthly purchasing reports by the 6th of each month, and handle ad-hoc operational tasks as needed.
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Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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