Business Planning & Cross-Functional Collaboration: Analyse market trends, prepare business proposals and coordinate cross-functional initiatives to support business growth and execution.
Conduct thorough requirement analysis and architecture design sessions to ensure seamless integration across multiple systems including back office operations.
Oversee daily operations across multiple retail locations, ensuring consistent delivery of high-quality customer service and efficient store performance.
Provide comprehensive administrative support to senior executives, including managing schedules, organising meetings, and coordinating travel arrangements.
Collaborate with executive leadership and board members to develop annual operating plans and mid-term business strategies that support long-term IT and operations objectives.
Support the Store Development team by managing and delivering multiple retail renovation and store development projects simultaneously, ensuring each project aligns with business objectives.
Design tailored change approaches for major technology initiatives, including stakeholder engagement plans, communication strategies, training programmes, readiness assessments, and adoption frameworks.
Build document-processing and information-extraction solutions for structured and unstructured data, supporting enterprise needs across multiple departments.
Develop Infrastructure as Code (IaC) solutions to automate build processes, configuration management, and deployment activities across diverse technology stacks.
Supervise operational efficiency and governance of Financial Crime Compliance systems such as Actimize and Hotscan by ensuring rigorous rules configuration, tuning processes, screening integrity, and escalation protocols are consistently upheld.