Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
Maintain records: Update and manage customer data and interaction records accurately and securely....
Carry out product trials, formulation testing, stability studies, and sample preparation to ensure products meet the required quality and performance standards.
Maintain proper records of R&D activities, formulation details, product specifications, trial results, and other relevant documentation.
Keep updated on food industry innovations, ingredients, technologies, product developments, and market trends....
• Incident Detection & First-Level Troubleshooting: Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to the
appropriate support teams.
• Ticket & Incident Management: Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures....