Preparing working duty roster schedule for Operation Staff.
Prepare and submit monthly operation documentation such as deduction listing, penalty listing, attendance and others to HR Department
Assisting HR Department to assign suitable Patrolling Officer/Officer in Charge for Fomema arrangement, bring new guard to open account bank and others....
Compile and maintain documentation including SOP, SIS Flowchart, Procedures, Work Instruction, Forms, Letters and any documentation within the Company.
Reviewing and improving documents required by QMS ISO 9001/IATF 16949 including Quality Manual, standard operating procedures (SOP), work instructions (WI) and the associate implementation forms/check sheets.
Establish, implement, maintain, and continually improve Integrated Management System (IMS) compliance to Quality Management Systems (ISO 9001:2015), Occupational Health and Safety Management Systems (ISO 45001:2018), and Management System for Private Security Operations (ISO 18788:2015)...
Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators....