Efficiency Evaluation: Monitor and optimize moderation efficiency metrics such as SLA, automation rate, AI coverage and agreement rate, false positive rate, and average handling time (AHT).
Define governance gates and evidence requirements across the AI lifecycle, including use-case approval, data readiness, model validation, security testing, deployment, monitoring, change management and retirement
We are partnering with a globally recognised leader in crisis and risk management, trusted by Fortune 500 companies, international NGOs, government agencies, and leading organisations worldwide. With an end-to-end suite of solutions spanning travel risk management, critical event management, risk intelligence & analysis, global security assistance, mass notification, and medical evacuation, the business operates at the intersection of technology, intelligence, and on-the-ground operational expertise. Due to regional expansion plans, they are now looking for a commercially driven Business Development Manager to join the APAC team.
Define governance gates and evidence requirements across the AI lifecycle, including use-case approval, data readiness, model validation, security testing, deployment, monitoring, change management and retirement.
Provide independent 2nd-line oversight and effective challenge to 1st-line Engineering, Product, and IT Security teams regarding system architecture, code deployment, and cloud infrastructure changes.
Identify cross-BU and macro-level risks that sit outside individual BU scope; oversee existential, long-tail, long-horizon, or “fall-between-the-cracks” risks.
Liaise with the Monetary Authority of Singapore (MAS) and other relevant regulators on routine regulatory matters, submissions, and enquiries as required.