Be the first point of contact for the Management of the Division/Department in providing independent advice, support, and assurance for risk & compliance matters within the division/ department, integrating business, risk & compliance knowledge. In the event of operational risk and compliance matters beyond Line 1.5 (RCU Heads) purview, to escalate the Line 1’s issues to to the Line jointly with Line 1.;
The role also oversees the Monitoring & Controls Unit, serving as the central governance authority for reconciliation performance across the Bank. This includes stewardship of management dashboards and key control indicators presented to senior management committees, governance of write-off and write-back processes, oversight of audit and regulatory engagements, and leadership of strategic transformation initiatives aimed at enhancing automation, control sustainability, and operational efficiency.
As a trusted partner to senior stakeholders across Business Units, Finance, Operations, Risk, Compliance, Technology, and Internal Audit, the incumbent drives enterprise-wide alignment on reconciliation priorities, influences control improvements, and ensures reconciliation outcomes remain aligned with the Group's financial stewardship objectives, regulatory expectations, and risk appetite framework.
LiteBrew is hiring a Client Success Manager to own client satisfaction, relationship health, and renewals across our entire client base — paid media, SEO, web, creative, and more. You'll be the single point of contact clients rely on, translating the work of our specialist teams into a clear, proactive story, while our Performance, SEO, and Creative leads focus on doing the work itself. Editorial Content and Social Media currently run as add-on services under this role directly, until either grows enough to warrant its own dedicated lead.