Responsible for management of operational risk and regulatory risk for the Division/Department across the legal entities or across the geography as stated in the appointment letter
For external regulatory examination: the Risk and Control Unit Head is responsible to act as a liaison and address all concerns and requirements of regulators with respect to risks within their functional area of responsibility
In the event of operational risk and compliance matters beyond Line 1.5 purview, Line 1’s escalation to Line 2 should happen jointly with Line 1.5
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Client relationship ownership: act as the single point of contact across the full LiteBrew client base; run kickoff calls, recurring reviews, and renewal conversations for every service line.
KPI negotiation: set and agree KPIs with new and renewing clients, informed by feasibility input from each service lead (Performance, SEO, Creative, etc.), balancing what wins and retains business against what's realistically deliverable.
Performance narrative: take input from the Paid Media Operations Lead, SEO Lead, Creative Lead, and other specialists and turn it into a clear, client-facing story across every channel a client is engaged on.
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