Specific responsibilities for this role include managing the regional service portfolio; documentation for regional asset management; ensuring change management process; managing incident and service reports. The Service Manager serves as a client advocate across all of regional IT functions and seeks to add value through proactive delivery of existing and new solutions & services.
The Service Manager is responsible for any Service Improvement plans as a result of large crisis and major quality of service issues until resolution and satisfaction of the client. In addition, the role is responsible for development and maintenance of the DRP and BCP Plan with the regional teams for delivery of services and ensuring the availability of backbone IT systems.
Define and create OLAs with local vendors and internal support teams, and develop SLAs based on the OLAs, which not provided at the Global Level.
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Collaborate with team members and communicate clearly to the store management team
Support the Operations team in maintaining stock order and assist in cycle count activity. Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
Adheres to cash policies and procedures to minimize losses
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