We are looking for passionate and creative Content Creator Interns to join our E-Commerce team. If you love TikTok, enjoy creating engaging videos, and are always keeping up with the latest social media trends, this internship is for you.
You will be involved in creating short-form video content for our brand, from brainstorming ideas to publishing content and analysing performance. This is a hands-on opportunity to gain real experience in content marketing, social media, and e-commerce.
As a Sales Consultant, you will be responsible for assisting customers in choosing the right vehicle, managing enquiries, arranging viewings and test drives, and following up with potential customers to achieve sales targets.
Responsibilities:
* Attend to customer enquiries via WhatsApp, phone calls and walk-ins
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Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate).
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Experience in working with middle to senior management levels within existing organization / client organizations
Extensive hands-on experience in leading and implementing e-commerce platforms, specifically in the areas of solution or functional architecture, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment & Change management across multi-dimensional team.
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Review and identify the areas of improvement on the process flow which including Revenue Leakage, stock loss and etc.
Assist in managing assignments from commencement until finalisation of audit reports, including compilation of all working papers, consolidate all reports and audit evidence.
Consistently monitor and improve the Standard Operating Procedure or process flow to ensure proper guidelines are followed.
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A Team That Gets It: Work with a group of fun, energetic people who love what they do and always have each other's backs. Your team is your support system, and together, you'll crush it!
Providing next-level customer service that makes people feel amazing
Helping customers find that perfect jewelry piece
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Develop and document planogram guidelines, implementation manuals, and visual merchandising standard.
Review planograms provided by suppliers and make necessary adjustments if they do not align with the display requirements Ad-hoc job responsibilities assigned by HOD.
Maintain a strategic balance between upholding brand image, managing costs, and achieving event ROI
Adapt to rapidly evolving VM requirements, particularly with the introduction of new SABs and events locations
A growing number of SAB locations featuring window and lifestyle displays requiring innovative and creative approaches while working within guidelines
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