You investigate and trouble shoot all equipment failures and malfunctions before calling outside repairmen, affect limited repairs that is within IKEA's own in house maintenance team ability and capability. If the issue is unforeseen, discuss / evaluate maintenance problem / service calls and agree to service delivery solution before calling in Service Office.
You coordinate and supervise work performed by outside contractors for maintenance as per IKEA Policy, Supervise the works of contractors in compliance with their PPM, in house rules, safety and emergency procedures, ensure that the services and assets are being delivered and maintained to IKEA SEAMEX expectations. Monitor FM contracts for compliance, while ensuring they comply with their scope of works, delivering best products & services at minimum expense.
You obtain and maintain a list of all third party servicing and repair team ensuring all building structures and systems are kept in good working condition at all time.
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Work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.
Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team.
Commit to all IKEA health, safety and security rules and requirements within my area of responsibility, and actively help colleagues to prevent any incidents involving co-workers, visitors, customers, equipment, building and IKEA products.
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Execution & Learning: Act quickly, learn fast, and stay committed to driving results.
Deliver excellent customer service by greeting customers, addressing queries, handling complaints professionally, and ensuring a positive shopping experience
Actively promote products, seasonal items, and ongoing promotions to encourage purchases and increase sales
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