Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Achieve and/or exceed the monthly and annual individual sales targets while contributing to the overall goal
Ensure outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different categories (include luxury items occasionally) and ultra-luxury hospitality services
Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives.
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