Manage customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
Oversee the accurate processing and packing of all dine-in, takeaway, in-house delivery, GrabFood, food delivery platform, and TikTok Shop orders to minimise errors and maintain customer satisfaction.
Coordinate closely with the kitchen team to ensure efficient order preparation and timely fulfilment, particularly during high-volume service periods.
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Manage customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
Oversee the accurate processing and packing of all dine-in, takeaway, in-house delivery, GrabFood, food delivery platform, and TikTok Shop orders to minimise errors and maintain customer satisfaction.
Coordinate closely with the kitchen team to ensure efficient order preparation and timely fulfilment, particularly during high-volume service periods.
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Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
Thank Guests for patronizing the Restaurant as they leave.
Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
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