To alert the Reservations Manager of sudden changes in occupancy levels and advise the Reservations Manager of any deviations in rate applications or reservations arrangements.
Handle incoming reservations requests / correspondence, confirming or regretting on the day received and manage the hotel’s credit policies to effectively handle and process billing requirements.
Carries out other special projects/tasks assigned by supervisors
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Fare Optimization: Analyze fare construction rules to find the most cost-effective and logical routes for clients.
Refunds & Cancellations: Process booking cancellations, calculate applicable penalties, and manage refund requests according to company and supplier policies.
Schedule Management: Monitor queues for schedule changes, flight delays, or cancellations, and proactively notify and re-accommodate affected passengers.
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Ensures smooth operation of the department by attending to incoming calls and emails that are pertaining to room and F&B reservations or general enquiries.
Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
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