Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
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Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
...
Experience in training, coaching, and supervising team members to uphold service standards and operational efficiency.
Relevant experience in the hotel or hospitality industry, preferably in a supervisory reservations role; prior experience in a 4-star or business hotel is an advantage.
Strong organizational and analytical skills, attention to detail, and proficiency with hotel property management systems and MS Office.
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Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
...
Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
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