Operational Efficiency: Coordinate with the technical team to resolve issues promptly, ensure proper documentation of service records and reports. Support invoicing and ensure accuracy of billing
Standards & Safety: Maintain 5S housekeeping practices and follow revised SOPs to ensure safety and workshop efficiency.
Inter-departmental Coordination: Work closely with other departments to support all sales, rental, and operational activities.
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Troubleshoot complex faults such as no power, charging issues, short circuits, liquid damage, display issues, audio issues, signal issues, and intermittent faults.
Conduct full pre-repair and post-repair testing to ensure devices meet Mister Mobile’s repair and quality standards before handover.
Complete assigned repairs within expected turnaround times without compromising workmanship and quality.
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