Implement hotfixes for critical production issues and conduct root cause analyses to identify systemic risks and prevent recurrence;
Improve observability coverage for APAC services — building and tuning dashboards, alerts, and runbooks using tools like Datadog and OpenSearch so issues are detected before they impact merchants;
Contribute to the operational foundations of the Singapore Engineering Hub: incident response playbooks, on-call processes, deployment standards, and ways of working;
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