· Sales & Application Support: Deliver product, application and industry-standard training; interpret ASTM, ISO, EN and other relevant test standards; perform sample testing; develop test methods; analyze test results; support customer evaluations; and conduct competitive benchmarking of material testing systems.
Oversee field service operations, including route planning, service scheduling, fleet, inventory and consumables, to deliver consistent service quality and productivity
Partner closely with regional sales teams to understand pipeline health and implement marketing initiatives that support pipeline progression and revenue.
Develop customer, supplier and vendor relationships: Strengthens Arrow's reputation by delivering service excellence and process efficiencies. Attend reviews and meetings. Increase management presence at customer accounts in order to achieve access to all levels of decision makers. Implement effective and practiced techniques for solving problems. Effectively communicate with all levels senior level contacts at customers, suppliers and Arrow corporate.
Establish clear boundaries between Regional standards and Country-specific requirements, including RACI, ownership, approval processes, and decision rights.
Adapt offerings and value propositions to local market conditions, customer expectations, and competitive dynamics (prior experience in payment market and/or card issuance needed).