Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
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• 3+ years of experience in Murex system in Front office of Mx 3.1 platform• Proven experience of working on scalable, resilient transaction processing systems in the Financial markets• A strong analytical and logical approach to problem solving and system development.• Good exposure of trade lifecycle across front office, back office and middle office tiers;• Good knowledge of Murex Front office module• Responsible for doing Requirement Analysis in Front Office space for various asset classes• Responsible for doing an initial analysis of existing production data and existing test cases suite• Ability to analyse and understand product requirements and offer solutions and support to facilitate the rollouts.• Work closely with Front Office business to design and build pricing and booking capabilities in Murex system.• Murex upgrade related report development & reconciliation experience.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Coordinating with other channel / third- party systems on System Integration Requirements on better data quality and integrity: coordinating with other channels and third-party systems regarding system integration requirements. This involves understanding the data requirements and integration points to ensure accuracy and consistency across all systems. Effective coordination with other systems and vendors ensures seamless data exchange and functionality, preventing integration issues. Ensuring the new or enhanced system seamlessly integrates with existing systems, including: HOST (AS400), Experian (credit agency), BNM CCRIS Submission (Bank Negara Malaysia Central Credit Reference Information System), Credit Rating Evaluation (CRE), SIRON, etc.
Lead and monitor the support team to ensure all service level agreements (SLAs) are met consistently and track turnaround times (TAT) and team productivity to maintain high operational standards.
Serve as the final escalation point for the support team. Provide strategic direction and insights when the team encounters "roadblock" scenarios.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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