Coordinates room status updates with the housekeeping department.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews and other related matters pertaining to this platform.
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Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
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Responsible to ensure all activities related to Registration and Admission are properly monitored and effectively carried out with minimum interruption.
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