Parcel ManagementManage incoming and outgoing parcels, including receiving, recording, sorting, and distributing parcels to employees in atimely manner.
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Be conversant of the operational flow of the various Hotel Operations departments to ensure seamless coordination of the guest service touchpoints across the hotel.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Resolves issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Service Management for any necessary follow up.