Attend to customers’ requisition at Nirvana Memorial Centre. 处理客户在富贵纪念馆的各项需求。
Check and monitor the room keys and facilities of Memorial Hall. 检查和监督纪念馆房间钥匙及相关设施。
Liaise with Housekeeping department for the general cleaning of the Memorial Hall, make sure the items provided to the customer are in order such as hand towel, bath towel, shampoo and others. 与客房清洁部门协调,确保纪念馆的清洁工作到位,并确认提供给客户的用品齐全,如手巾、浴巾、洗发水等。
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Explain in details to customer on burial procedures and requirement. 向客户详细解释安葬程序及相关要求。
Plan for each trip economically. 为每次出行作出经济合理的规划。
Assist in ensuring smooth running of funeral procession by coordinating and communicating well with Service Consultant/ Undertaker. 协助确保丧礼顺利进行,并与礼仪顾问/承办人良好协调与沟通。
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Manage calendars and schedule appointments for executives and team members, coordinating logistics and ensuring efficient time management.
Serve as a primary point of contact for internal and external inquiries, providing excellent customer service and directing communications appropriately.
Maintain organized and up-to-date records, including filing systems, employee records, and financial documentation, ensuring compliance with company policies.
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Manage and maintain accurate electronic and physical filing systems, ensuring all documents are properly organized, stored, and easily retrievable.
Assist with data entry and record-keeping tasks, ensuring the accuracy and integrity of company databases and information.
Support the HR department with basic administrative tasks, such as onboarding new employees, maintaining personnel files, and assisting with payroll processing.
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Administrative Support
Office Management
Communication Skills
Time Management
Customer Service
Data Entry
Problem-Solving
Teamwork
Computer Proficiency
Organizational Skills
E-Commerce