Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
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Job Responsibilities• Welcome and assist customers professionally• Manage appointments and daily front desk operations• Provide professional consultation on salon services and promotions• Explain service pricing and treatment recommendations clearly• Introduce and recommend salon products and packages• Support stylists in delivering excellent customer experiences• Coordinate and manage stylists' and assistants' schedules• Maintain customer records and salon administration• Prepare reports using computer systems and Microsoft Excel• Assist in achieving salon sales and performance targets
Requirements• Friendly, professional, and well-groomed• Good communication and customer service skills• Positive attitude and strong sense of responsibility• Sales-oriented and confident in recommending products and services• Proficient in Microsoft Excel and basic computer operations• Experience in salon, beauty, retail, hospitality, or customer service is an advantage
Benefits• Attractive Basic Salary• Monthly Commission & Performance Incentives• Accommodation Provided• Transportation Allowance Provided• Career Growth & Promotion Opportunities• Professional Training & Development• Friendly and Supportive Working Environment
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