Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
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Drive workplace experience initiatives to improve employee satisfaction by managing escalation and resolution of administrative issues, conducting stakeholder satisfaction scoring and identifying opportunities to improve GA service delivery.
Drive continuous improvement by developing, reviewing, and standardising policies, procedures, governance frameworks and digital solutions that improve efficiency, control and service quality.
Support and coordinate ESG initiatives within the function by implementing sustainability programs, monitoring performance indicators and ensuring organisational sustainability objectives and reporting requirements are met.
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