Bachelor's degree or higher in Chemical Engineering, Pharmaceutical Engineering, or a related field.
Minimum 5 years of process design experience in the pharmaceutical/bio-pharmaceutical industry.(e.g., monoclonal antibodies, vaccines, ATMPs, FF facilities)
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Design and run A/B experiments on landing pages, pricing pages, checkout flows, and onboarding sequences to systematically improve funnel conversion rates
Work with the analytics pipeline to define funnel metrics, set up event tracking (page_view, add_to_cart, checkout_started, purchase_completed), and interpret cohort data
Own post-purchase onboarding — design the experience that moves a purchaser to their first trade within 48 hours, including welcome flows, platform setup guidance, and trial/demo account experiences
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Document routine preventive maintenance and unscheduled failures details on system database
Provide inputs to Shift Coordinator or Equipment Engineer to improve PM cycle-time, tool availability, quality/workmanship, reduce media scrap and cost of ownership.
Provide Technical training and certification for junior technician.
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Lead the end-to-end management of the Social Entrepreneurship Festival, including conceptualisation, planning and delivery of the event
Develop and manage relationships with impact mentors, social enterprises, NGOs, corporates, funders, government agencies and alumni startups
Facilitate cross-sector collaborations and partnerships emerging from festival and programme activities, translating engagements into meaningful opportunities for the ventures
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To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To maintain documentation according to firm standards, best practices, and standard operating procedures
To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
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Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
Language Skill: Business level proficiency in Catonese or Mandarin language (verbal and written) to support our customer base.
Experience: Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
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Administer HRD Corp-related processes including grant applications, levy utilisation tracking, claims submission, and maintenance of required supporting documents in line with applicable employer guidelines and schemes.
Coordinate with training providers and internal stakeholders to ensure training programs meet claimability and documentation requirements under relevant HRD Corp processes and allowable cost requirements.
Monitor deadlines for grant submissions, claim submissions, documentation updates, and follow-ups to minimise rejected or delayed claims.
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Drive continuous improvement initiatives for digital governance and operational efficiency, introducing new processes, platforms, or controls where necessary.
Partner with IT and business teams to assess security risks for all new projects and ensure mitigation plans are embedded before deployment to production.
Lead the implementation of cost-effective IT security and data protection solutions to address governance gaps and emerging threats.
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