Conduct manning level and workforce productivity analyses, including assessment of staffing adequacy, workload distribution, and role utilisation, to support current and future business needs, recognising that such analyses may be further developed as the organisation’s workforce planning maturity evolves.
Perform and apply job evaluation methodologies and role classification frameworks, including the assessment of job size, role scope, and complexity, in accordance with approved standards and frameworks.
Draft, review, and validate job descriptions, role scopes, and grading recommendations, ensuring internal equity, consistency, and alignment with the Group’s job architecture.
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Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Work harmoniously and professionally with co-workers and supervisors.
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Key Responsibilities:1. Provide remote technical assistance and troubleshooting support for network and equipment-related issues.2. Conduct remote diagnostics and fault isolation to identify and resolve technical problems.3. Deliver configuration guidance and technical advisory support to onsite teams.4. Perform log analysis and ticket review to support issue investigation.5. Access systems remotely (when authorized) to carry out diagnostics and troubleshooting.6. Coordinate with Level 1 (L1) onsite support teams for issue handling and resolution.7. Update and maintain technical documentation related to incidents and system changes.8. Support preventive maintenance activities and contribute to system optimization efforts.
Requirements:1. Minimum 2 year of experience in server troubleshooting, including hardware diagnostics, basic IP/networking, and use of remote access tools.2. Intermediate knowledge of Linux and Windows operating systems, with ability to use commands such as ipconfig and ifconfig, as well as KVM access and remote console troubleshooting.3. Ability to analyze logs, identify root causes, and propose corrective actions.4. Familiarity with RAID configuration, BMC/iDRAC/iLO, and hardware component firmware updates.5. Experience handling Level 2 (L2) escalations and working closely with Level 3 (L3) or vendor support when required.6. Ability to communicate in Mandarin is an added advantage for vendor or customer coordination and backend support7. CIDB certification is encouraged.8. Ability to prepare technical reports, including Reason for Outage (RFO), and post-incident documentation.9. Understanding of networking fundamentals, including VLAN, subnetting, ping/traceroute, and DNS
You will be responsible to provide an excellent and consistent level of service to your customers. The Service Crew is responsible to serve Food & Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction.
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