Ensure all workstations are fully stocked up and is operationally ready and all soiled dishes are cleared from the workstations.
Ensure all areas of the restaurant are clean and properly sanitized. This includes cleaning floor, cleaning utensils, serving equipment and maintaining all areas to health code standards.
Any other duties as assigned by the Outlet Manager
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Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
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Assist Team Leader/Systems Analyst in carrying out the integration test to ensure all bugs and mistakes are corrected in the programs written.
Prepare documentation on programming tips, standards and guidelines and transfer the knowledge to other junior programmers as and when required.
Progress of on-going tasks and issues on related matters; and continuously enhance expertise and knowledge on application development and other related technology and methodology.
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Support inventory accounting and intercompany processes, including inventory valuation, stock provisions, transfer pricing, intercompany reconciliations, and intercompany profit elimination.
Prepare balance sheet reconciliations related to inventory, manufacturing costs, accruals, and other site-related accounts, and follow up on open items with proper supporting documentation.
Support forecast cycle activities for manufacturing sites, including preparation of data for submissions.
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Ensure an optimum balance across marketing activities, including brand-building exercises such as conferences, roadshows, Continuing Medical Education (CME) programs, round table discussions, and product launches, as well as internal and external product training initiatives
Formulate and monitor the implementation of Advertising and Promotions (A&P) strategies, evaluating their effectiveness against brand objectives, and partner with agencies to secure competitive rates for Point-of-Sale Materials (POSM)
Play a strategic role in ensuring product range and selection aligns with evolving market trends and customer requirements
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Field force & cross-functional integration: Work closely with Sales, Medical and Market Access teams to connect omnichannel plans with customer- and account-facing execution, enable adoption of relevant tools/content and incorporate field insights into continuous optimization.
Launch readiness & performance optimization: Support launch and indication-expansion readiness through integrated channel planning; establish KPIs and dashboards to assess reach, engagement and channel effectiveness and translate insights into timely actions.
Cross-functional execution & governance: Orchestrate omnichannel initiatives across a complex stakeholder environment, ensuring timely execution, appropriate use of resources and adherence to GSK promotional, privacy, digital, medical and governance requirements.
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Field force integration: Work closely with Sales leadership and field teams to integrate omnichannel plans with customer-facing execution, enable adoption of relevant tools and content, and use field insights to continuously improve customer journeys.
Performance optimization: Establish appropriate KPIs and dashboards to measure reach, engagement, conversion and channel effectiveness; translate performance insights into actions and continuously optimize customer journeys, channel mix and investment.
Cross-functional execution & governance: Lead cross-functional orchestration of omnichannel initiatives, campaigns and launches, ensuring timely execution, appropriate use of resources and adherence to GSK promotional, privacy, digital and governance requirements.
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Quality Assurance: Conduct thorough testing of the WMS software to ensure proper functionality and adherence to client requirements. Identify, troubleshoot and resolve any issues that may arise during the implementation process.
Deployment Assistance and Patch Management: Assist in deploying patches in the SIT/UAT/Production environment as necessary, ensuring smooth and successful implementation.
User Training and Support: Provide training to end-users on how to effectively use the WMS software. Offer ongoing support and address any user questions or concerns during and after the implementation phase.
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Enhance and optimize housekeeping jobs to accommodate new system objects and improve operational efficiency.
Perform system performance analysis and tuning; identify and fine-tune jobs or services to improve throughput.
Plan and execute patch management activities for critical IBM products such as IBM i (PTF), VIOS, Copy Services Manager, Connect:Direct, and Security Guardium Key Lifecycle Manager.
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