For new patients, prepare a new appointment card and a new case note after registration is completed. Attach the registration print out to the new case notes correctly.
Request for a guarantee letter from the corporate patients or company paying patients. Check for the validity. Ensure all related documents required to be produced during registration for smooth process during collecting of medicine and payment. Liaise with staff in- charge at Credit Control Section and PR/Marketing Section if problems arises.
Inform and update the patients of all appointments for follow-up consultation before the patient leaves the clinic. It should be emphasized to the patient that in the interest of other patients, they should attend the appointment on time
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Act as the company's physical representative to attend meetings, conciliation talks, or hearings at Jabatan Tenaga Kerja (JTK) and Jabatan Perhubungan Perusahaan (JPP) in East Malaysia.
Liaise directly with government agencies (JTK/JPP) regarding IR cases, ensuring the timely submission of required documentation and defense statements.
Serve as the accessible contact point especially for East Malaysia employees.
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