Drive Root Cause Analysis for recurring issues and implement robust Problem Management processes to prevent recurrence while establishing escalation procedures for high severity incidents.
Ensure continuous monitoring of ATM applications and supporting systems by maintaining system stability, security, performance, managing production releases, application patches, software upgrades, and supporting mission-critical IBM i (AS400) production environments.
Oversee support for ATM Switching, Payment Processing, Electronic Journal (EJ), Reconciliation Systems, Monitoring Platforms, Settlement Applications by coordinating application deployments and production changes.
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Ensure all tasks related to their objects are delivered within the defined timeline, proactively anticipating risks and coordinating with adjacent objects and teams
Act as first line of support for migration defects and data issues
Support application owners by providing inputs for data propagation and downstream impacts
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