To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
Drive issue resolution and escalation: Ensure service incidents, control weaknesses, customer-impacting issues and performance gaps have clear owners, recovery plans, escalation routes and agreed completion dates.
Formulate, review and maintain the HSE Legal Register as per required by the relevant standards, including the coordination with stakeholders and communication of updated registers.