Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow-up of corrective actions.
Act as key coordinator and site representative for second-party and third-party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
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Identify gaps in clinical practice and strategically evaluate nursing interventions to enhance the value they bring to quality patient care and professional practice
Collaborate with the head of service in various areas in planning and implementing infection control programs for clinical excellence drive.
Collaborate with hospital staff to audit evidence-based infection control practice policies and standard operating procedures (SOPs) to ensure their effectiveness and efficiency.
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Ensure accurate patient positioning and acquisition of high-quality images, verifying diagnostic acceptability before submission to radiologists.
Operate and maintain imaging equipment, performing daily checks, proper handling, minor troubleshooting, and escalating technical issues to Biomedical Engineering or vendors.
Maintain infection control standards across imaging rooms, equipment, accessories, and patient contact surfaces in line with hospital IPC policies.
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