Promote awareness and facilitate consistent application of approved quality management practices throughout Technical Services.
Maintain the Technical Services Department Manual, procedures, work instructions, templates, forms, process maps, guidelines, and associated management system documentation.
Coordinate periodic reviews and updates of quality documentation with Engineering, Project Teams, and relevant stakeholders.
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Lead the review and close-out of Non-Conformance Reports (NCRs), deviations and customer complaints, including root cause analysis and corrective and preventive actions.
Maintain management system documentation and ensure records are properly controlled, stored and retained.
Support the maintenance of laboratory accreditation requirements and relevant information within the Laboratory Information Management System (LIMS).
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Lead the review and close-out of Non-Conformance Reports (NCRs), deviations and customer complaints, including root cause analysis and corrective and preventive actions.
Maintain management system documentation and ensure records are properly controlled, stored and retained.
Support the maintenance of laboratory accreditation requirements and relevant information within the Laboratory Information Management System (LIMS).
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Manage document control, change control, quality records, and reporting to maintain system integrity and traceability.
Support supplier/vendor qualification, regional quality initiatives, and cross-functional quality improvement projects.
Recommend and implement corrective and preventive actions in partnership with the QA Manager to strengthen compliance and achieve successful audit outcomes.
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Monitor, and alert for all standards deviations in order to sustain and maintain all factory certifications (Rainforest Alliance, RSPO, FSSC 22000, Halal, BPJPH, Kosher
Incident Leader for Customer Complaint to lead the Complaint Team to handle and close all complaints with proper investigation, corrective/preventive action and verification.
Responsible for Customer Complaint Report (CCR) investigation and issuance of report.
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The successful candidate will conduct investigator site, CRO and vendor audits, identify quality risks and support inspection readiness across international clinical programmes.
This position offers extensive collaboration with multinational Clinical Operations and Quality teams, together with meaningful regional exposure throughout APAC.
Experience within Clinical Quality Assurance together with strong GCP auditing capability is essential.
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Work closely and actively with factories on damage stocks improvement related dented, torn and other defects noted on arrival of stocks at IMS warehouse.
Participate actively in WOR with relevant stake holders to discuss and share on IMS related issues or topics.
Work closely with Post Documentation Team to ensure timely signature on Certificate of Analysis and other technical documents required for export shipments.
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Good technical knowledge (on processing, laboratory methods, food science, food regulations, statistics and an in-depth knowledge of Nestle Specific QA Competencies) as well as leadership and people management skills.
Strong problem analysis and troubleshooting skills
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Work with cross-functional teams including leadership, risk & quality, human capital, legal & ethics, and technical teams to support integrated quality practices.
Mentor and develop junior team members to build their understanding of quality and audit standards.
Participate in wider network quality reviews such as global audit quality inspections and thematic reviews (senior staff only).
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Knowledgeable in the qc tools (flowcharts, fishbone, pareto diagram, etc) as means for collecting data, data analysis, identifying root causes and problem solving.
Familiar with iso 9001:2015 / MSQH hospital accreditation standards.
Manage document control, change control, quality records, and reporting to maintain system integrity and traceability.
Support supplier/vendor qualification, regional quality initiatives, and cross-functional quality improvement projects.
Recommend and implement corrective and preventive actions in partnership with the QA Manager to strengthen compliance and achieve successful audit outcomes.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.
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