· Mengawal mutu pengeluaran barang dari kilang. Sebelum barang dihantar, perlu memeriksa barang terlebih dahulu untuk direportkan kepada atasan mengenai kualiti.
· Menyelesaikan masalah terhadap kualiti sekiranya perlu diperbaiki. Ini juga perlu direkodkan dan ditanda mengenai produk barang tersebut.
· Untuk direkodkan juga perlu diisi ke dalam borang yang berkenaan untuk tujuan rujukan, pengesahan.
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Identify individual and team-level quality gaps and provide constructive feedback and coaching to telesales agents. Work closely with Team Leaders to ensure corrective actions are implemented and followed through.
Monitor agent adherence to approved scripts, company policies, operational procedures, and compliance requirements during customer interactions, and escalate significant quality or compliance concerns when necessary.
Monitor quality trends and work with Team Leaders and Operations to develop improvement plans that enhance call quality, sales effectiveness, customer experience, and overall team performance.
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Proven track record in policy development and governance, strategic planning and/or corporate planning.
Demonstrated experience directly staffing or advising senior leaders such as Permanent Secretaries, Deputy Secretaries, Chief Executives, C-suite leaders or equivalent, with the ability to produce high-quality policy papers, executive briefs and strategic recommendations.
Strong analytical skills, stakeholder management, discretion and the ability to navigate complex organisations are essential.
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