26 Quality Assurance Customer Service Jobs - June 2026 - High Salaries
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"quality assurance customer service"
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Quality Assurance - Customer Service
MYR2,700 - MYR2,800 Per Month
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
This company is close to train station
- Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
- Provide structured feedback and coaching inputs
- Conduct QA calibration sessions with internal teams ...
quality assurance
customer service
Skills Required
quality assurance
customer service
management team
+1
Posted
3 days ago
Quality Assurance Executive
MYR3,000 - MYR4,600 Per Month
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
This company is close to train station
- Working hours:
- 9:00am - 6:00pm
- Monday - Friday ...
Quality Assurance
Customer Service
Skills Required
Quality Assurance
Customer Service
Call Center Management
+1
Posted
21 hours ago
MYR2,800 - MYR5,300 Per Month
KL City
- Contract Duration: 12 months
- Perform QA audits on chat, call, and email interactions
- Evaluate based on SOP adherence, accuracy of responses and appropriate escalation vs over-resolution ...
Posted
7 days ago
MYR2,700 - MYR2,800 Per Month
KL City
- Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
- Provide structured feedback and coaching inputs
- Conduct QA calibration sessions with internal teams ...
Posted
21 days ago
Undisclosed
KL City
- Root Cause & Case Reviews: Use quantitative and qualitative research methods to create and present in-depth case reviews. Adapt reporting for various audiences and internal stakeholders to establish a unified message and an understanding of events and root causes.
- Continuous Improvement: Identify and recommend strategic improvements to policies, processes, systems, and products that mitigate risk to TikTok and improve the overall user experience.
- Feedback & Coaching: Provide constructive, evidence-based feedback to support team members regarding the quality of work, highlighting any identified risks and/or improvement opportunities. ...
Posted
21 days ago
Undisclosed
KL City
- Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
- Provide structured feedback and coaching inputs
- Conduct QA calibration sessions with internal teams ...
Posted
5 days ago
Undisclosed
KL City
- Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
- Provide structured feedback and coaching inputs
- Conduct QA calibration sessions with internal teams ...
Posted
a month ago
Undisclosed
KL City
- CSAT & Root Cause Analysis: Analyze CSAT/DSAT feedback and audit findings to identify key drivers, root causes, and recurring trends.Translate insights into clear problem statements and improvement opportunities.
- Training & Capability Building: Collaborate with the Training team to design and deliver targeted refreshers based on QA findings, focusing on product knowledge, communication, and critical thinking skills.
- Process & Experience Improvement: Partner with Operations, Product, and relevant stakeholders to identify process inefficiencies and recommend enhancements that improve turnaround time, resolution quality, and overall customer experience. ...
Posted
16 hours ago
Undisclosed
- Perform document control tasks â filing, labelling, photocopying, and safeguarding records in line with established procedures and 5S standards.
- Manage archival of obsolete documents â ensuring timely transfer to designated folders and maintaining traceability.
- Prepare and issue Certificates of Analysis (COFA) and product test reports to support compliance needs. ...
Posted
5 days ago
Undisclosed
- Strong analytical and problem-solving skills with attention to detail.
- Passion for service with strong teamwork and collaboration skills.
- Able to work independently with minimal supervision. ...
Posted
19 days ago
Undisclosed
- Strong analytical and problem-solving skills with attention to detail.
- Passion for service with strong teamwork and collaboration skills.
- Able to work independently with minimal supervision. ...
Posted
20 days ago
Undisclosed
KL City
- Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and, proactively identifies new ways to improve overall QA work.
- Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance.
- Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy. ...
Posted
13 days ago
MYR11,700 - MYR15,700 Per Month
KL City
- 统筹管理从入职培训、跨技能培训到进阶赋能的全周期培训项目
- 确保培训材料持续更新，并通过评估反馈机制监控培训实效
- 建立并完善质量评估指标与标准，通过定期校准确保评判一致性 ...
Posted
22 days ago
MYR2,500 - MYR2,600 Per Month
KL City
- Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation
- Escalate cases to L2/L3 with complete and accurate documentation
- Ensure proper ticket logging and categorization ...
Posted
22 days ago
SGD4,500 - SGD4,500 Per Month
Singapore
- Manage change control for validated systems and perform impact assessments for changes to validated systems.
- Conduct training on CSV principles and procedures.
- Ensure compliance with all relevant regulations, including GxP, GAMP5, ERES, and Data Integrity. ...
Posted
11 days ago
SGD4,500 - SGD4,500 Per Month
Singapore
- Manage change control for validated systems and perform impact assessments for changes to validated systems.
- Conduct training on CSV principles and procedures.
- Ensure compliance with all relevant regulations, including GxP, GAMP5, ERES, and Data Integrity. ...
Posted
11 days ago
SGD7,000 - SGD7,000 Per Month
Singapore
- Manage change control for validated systems and perform impact assessments for changes to validated systems.
- Conduct training on CSV principles and procedures.
- Ensure compliance with all relevant regulations, including GxP, GAMP5, ERES, and Data Integrity. ...
Posted
11 days ago
PM ASIA PROJECT SERVICES PTE. LTD.
SGD4,500 - SGD4,500 Per Month
Singapore
- Review and approve of validation protocols, reports and deliverables for the specialized validation area
- Define requirements for validation activities and ensure regulatory compliance based on Risk Assessment
- Creation and/or review of validation lifecycle documents: User Requirement Specification, Functional Specification, Risk Assessments, Validation Protocols (IQ/OQ/PQ/CPV) and Reports, Study Protocols and Reports, Requirement Traceability Matrix, CFR Part 11 assessment and validation submission dossier ...
Posted
15 days ago
Undisclosed
KL City
- Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and, proactively identifies new ways to improve overall QA work.
- Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance.
- Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy. ...
Posted
a month ago
PEOPLE PROFILERS PTE LTD
SGD5,000 - SGD5,000 Per Month
Singapore
- Execute and document qualification activities.
- Monitor and support equipment vendor in conducting equipment CQ, calibration and maintenance.
- Draft, revise and review SOPs, forms and related operational and maintenance documents. ...
Posted
2 days ago
Undisclosed
Malaysia
- Coordination of tasks and change requests within SAP Applications with a focus on transformation readiness
- Willingness to travel (ca. 20-30%)
- A Bachelor's degree from Applied Sciences or Finance, Controlling or Business Administration or a similar qualification. ...
Posted
12 hours ago
Undisclosed
Singapore
- Drive end-to-end C&Q delivery for Tier 3 capital projects, encompassing design, execution, qualification, handover, and close-out phases
- Coordinate and oversee C&Q external contractors in executing project scope, ensuring quality standards, timeline adherence, and deliverable completion
- Work closely with Project Leads to integrate C&Q activities into overall project schedules, milestones, and critical path planning ...
Posted
18 days ago
Undisclosed
Malaysia
- Coordination of tasks and change requests within SAP Applications with a focus on transformation readiness
- Willingness to travel (ca. 20-30%)
- A Bachelor's degree from Applied Sciences or Finance, Controlling or Business Administration or a similar qualification. ...
Posted
23 days ago
SAP BASIS-Convergent Charging (CC) Consultant (Ref 25065) SAP BASIS-Convergent Charging (CC) Consultant (Ref 25065)
JOBLINE RESOURCES PTE. LTD.
SGD7,000 - SGD7,000 Per Month
Singapore
- • Perform migration of SAP CC systems as well as routine system refreshes
- • Manage pricing catalogs, charging plans, and configuration transports across environments
- • Ensure high availability and performance of CC for high-volume transaction processing ...
Posted
25 days ago
Undisclosed
- Maintain records of certifications, attendance, assessments, and learning documentation.
- Assist in preparing reports, presentations, and dashboards related to Academy quality performance.
- Support coordination for pilot programmes, validations, and training improvement projects. ...
Posted
a month ago
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