26 Quality Assurance Customer Service Jobs - June 2026 - High Salaries

Showing 26 jobs results for "quality assurance customer service"

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MYR2,700 - MYR2,800 Per Month

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
  • Provide structured feedback and coaching inputs
  • Conduct QA calibration sessions with internal teams ...
quality assurance customer service
+1
Posted
3 days ago
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MYR3,000 - MYR4,600 Per Month

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Working hours:
  • 9:00am - 6:00pm
  • Monday - Friday ...
Quality Assurance Customer Service
+1
Posted
21 hours ago
MYR2,800 - MYR5,300 Per Month

KL City

  • Contract Duration: 12 months
  • Perform QA audits on chat, call, and email interactions
  • Evaluate based on SOP adherence, accuracy of responses and appropriate escalation vs over-resolution ...
Posted
7 days ago
MYR2,700 - MYR2,800 Per Month

KL City

  • Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
  • Provide structured feedback and coaching inputs
  • Conduct QA calibration sessions with internal teams ...
Posted
21 days ago
Undisclosed

KL City

  • Root Cause & Case Reviews: Use quantitative and qualitative research methods to create and present in-depth case reviews. Adapt reporting for various audiences and internal stakeholders to establish a unified message and an understanding of events and root causes.
  • Continuous Improvement: Identify and recommend strategic improvements to policies, processes, systems, and products that mitigate risk to TikTok and improve the overall user experience.
  • Feedback & Coaching: Provide constructive, evidence-based feedback to support team members regarding the quality of work, highlighting any identified risks and/or improvement opportunities. ...
Posted
21 days ago
Undisclosed

KL City

  • Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
  • Provide structured feedback and coaching inputs
  • Conduct QA calibration sessions with internal teams ...
Posted
5 days ago
Undisclosed

KL City

  • Identify wrong escalations (misrouting) and missed escalations (should have gone to L2/L3)
  • Provide structured feedback and coaching inputs
  • Conduct QA calibration sessions with internal teams ...
Posted
a month ago
Undisclosed

KL City

  • CSAT & Root Cause Analysis: Analyze CSAT/DSAT feedback and audit findings to identify key drivers, root causes, and recurring trends.Translate insights into clear problem statements and improvement opportunities.
  • Training & Capability Building: Collaborate with the Training team to design and deliver targeted refreshers based on QA findings, focusing on product knowledge, communication, and critical thinking skills.
  • Process & Experience Improvement: Partner with Operations, Product, and relevant stakeholders to identify process inefficiencies and recommend enhancements that improve turnaround time, resolution quality, and overall customer experience. ...
Posted
16 hours ago
Undisclosed
  • Perform document control tasks – filing, labelling, photocopying, and safeguarding records in line with established procedures and 5S standards.
  • Manage archival of obsolete documents – ensuring timely transfer to designated folders and maintaining traceability.
  • Prepare and issue Certificates of Analysis (COFA) and product test reports to support compliance needs. ...
Posted
5 days ago

Integrated Health Plans Pte Ltd (IHP)

Undisclosed
  • Strong analytical and problem-solving skills with attention to detail.
  • Passion for service with strong teamwork and collaboration skills.
  • Able to work independently with minimal supervision. ...
Posted
19 days ago

Integrated Health Plans Pte Ltd (IHP)

Undisclosed
  • Strong analytical and problem-solving skills with attention to detail.
  • Passion for service with strong teamwork and collaboration skills.
  • Able to work independently with minimal supervision. ...
Posted
20 days ago
Undisclosed

KL City

  • Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and, proactively identifies new ways to improve overall QA work.
  • Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance.
  • Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy. ...
Posted
13 days ago
MYR11,700 - MYR15,700 Per Month

KL City

  • 统筹管理从入职培训、跨技能培训到进阶赋能的全周期培训项目
  • 确保培训材料持续更新,并通过评估反馈机制监控培训实效
  • 建立并完善质量评估指标与标准,通过定期校准确保评判一致性 ...
Posted
22 days ago

Krava Studio Enterprise

MYR2,500 - MYR2,600 Per Month

KL City

  • Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation
  • Escalate cases to L2/L3 with complete and accurate documentation
  • Ensure proper ticket logging and categorization ...
Posted
22 days ago
SGD4,500 - SGD4,500 Per Month

Singapore

  • Manage change control for validated systems and perform impact assessments for changes to validated systems.
  • Conduct training on CSV principles and procedures.
  • Ensure compliance with all relevant regulations, including GxP, GAMP5, ERES, and Data Integrity. ...
Posted
11 days ago
SGD4,500 - SGD4,500 Per Month

Singapore

  • Manage change control for validated systems and perform impact assessments for changes to validated systems.
  • Conduct training on CSV principles and procedures.
  • Ensure compliance with all relevant regulations, including GxP, GAMP5, ERES, and Data Integrity. ...
Posted
11 days ago
SGD7,000 - SGD7,000 Per Month

Singapore

  • Manage change control for validated systems and perform impact assessments for changes to validated systems.
  • Conduct training on CSV principles and procedures.
  • Ensure compliance with all relevant regulations, including GxP, GAMP5, ERES, and Data Integrity. ...
Posted
11 days ago
SGD4,500 - SGD4,500 Per Month

Singapore

  • Review and approve of validation protocols, reports and deliverables for the specialized validation area
  • Define requirements for validation activities and ensure regulatory compliance based on Risk Assessment
  • Creation and/or review of validation lifecycle documents: User Requirement Specification, Functional Specification, Risk Assessments, Validation Protocols (IQ/OQ/PQ/CPV) and Reports, Study Protocols and Reports, Requirement Traceability Matrix, CFR Part 11 assessment and validation submission dossier ...
Posted
15 days ago
Undisclosed

KL City

  • Ensure standardizing of the internal quality monitoring system, scoring metrics/rubrics and, proactively identifies new ways to improve overall QA work.
  • Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performance.
  • Assist in developing and revamping of SOP and frameworks, including conducting regular calibration to ensure consistency and accuracy. ...
Posted
a month ago
SGD2,500 - SGD3,000 Per Month

Singapore

Posted
a month ago

ORKA CONSULTING PARTNERS PTE. LTD.

SGD5,000 - SGD5,000 Per Month

Singapore

  • Execute and document qualification activities.
  • Monitor and support equipment vendor in conducting equipment CQ, calibration and maintenance.
  • Draft, revise and review SOPs, forms and related operational and maintenance documents. ...
Posted
2 days ago
Undisclosed

Malaysia

  • Coordination of tasks and change requests within SAP Applications with a focus on transformation readiness
  • Willingness to travel (ca. 20-30%)
  • A Bachelor's degree from Applied Sciences or Finance, Controlling or Business Administration or a similar qualification. ...
Posted
12 hours ago
Undisclosed

Singapore

  • Drive end-to-end C&Q delivery for Tier 3 capital projects, encompassing design, execution, qualification, handover, and close-out phases
  • Coordinate and oversee C&Q external contractors in executing project scope, ensuring quality standards, timeline adherence, and deliverable completion
  • Work closely with Project Leads to integrate C&Q activities into overall project schedules, milestones, and critical path planning ...
Posted
18 days ago
Undisclosed

Malaysia

  • Coordination of tasks and change requests within SAP Applications with a focus on transformation readiness
  • Willingness to travel (ca. 20-30%)
  • A Bachelor's degree from Applied Sciences or Finance, Controlling or Business Administration or a similar qualification. ...
Posted
23 days ago
SGD7,000 - SGD7,000 Per Month

Singapore

  • • Perform migration of SAP CC systems as well as routine system refreshes
  • • Manage pricing catalogs, charging plans, and configuration transports across environments
  • • Ensure high availability and performance of CC for high-volume transaction processing ...
Posted
25 days ago
Undisclosed
  • Maintain records of certifications, attendance, assessments, and learning documentation.
  • Assist in preparing reports, presentations, and dashboards related to Academy quality performance.
  • Support coordination for pilot programmes, validations, and training improvement projects. ...
Posted
a month ago