QSR systems
operational best practices
leadership
team management
communication
interpersonal skills
inventory control
scheduling
basic financial management
coaching
POS systems
digital ordering tools
Microsoft Office
You will assess existing processes and systems, identifying opportunities for process simplification, automation, operational efficiency, and reporting enhancements.
You manage design and propose solutions leveraging Oracle EBS standard functionality while recommending customizations, integrations, or process improvements where necessary.
You will configure and support Oracle EBS modules to align with business and cost accounting requirements, including cost structures, inventory transactions, allocation methodologies, and supply chain operational flows.
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Work closely with the Scrum Master, Scrum Team members, and Release Train Engineer (RTE) to determine and pursue courses of action necessary to obtain desired results
Provide support to the RTE, Senior Leadership, the Chief Enterprise Architect, and Scrum Master. Coordinate intra-team, external-team, cross-ART, and cross-functional cooperation to facilitate synergy and success across the Program
Prepare and assist in the preparation of user stories, system change requests, initial data analysis, and other requirements documents
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Continuous Improvement & MRM: Chair Management Review Meetings (MRM), manage Corrective and Preventive Actions (CAPA) across all company departments, and drive continuous improvement initiatives.
Team Leadership: Supervise, guide, and mentor the QA Executive and HSE Executive (based at HQ and branch locations).
Training & Standardization: Provide guidance and system training to new and existing employees to ensure proper documentation, implementation, and compliance across the organization.
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Degree/Diploma in Information Technology (Information Systems, Computer Science, Business Analytics) or equivalent technology related field.
At least 5 years of experience in IT infrastructure management, including project management, service management, vendor management, financial management.
Experience managing IT infrastructure in a regulated environment (e.g. manufacturing facility) an advantage
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Troubleshoot and resolve issues with IT systems, ensuring they align with business goals
Responsible for the day-to-day operations and management of the service/system(s), ensuring that they are stable, has business continuity (as appropriate), running with minimal disruption to manufacturing operations, and maintained in a validated state
Assist in documenting system requirements, user guides, and technical specifications
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Travel to customer sites, as needed, to support software/product issues, or to understand software’s functional and operational needs from the customers.
Work as technical and project liaison between customer and development team, playing a key role for solution delivery.
Create and document the system architecture using proven methods.
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Assist in designing and implementing system enhancements and contribute to developing operational strategies to improve system reliability
Make decisions on day-to-day operational issues and recommend system improvements while working under the guidance of senior team members for complex decision-making
Ensure infrastructure standards, global policies and guidelines are followed locally, and drive standardization of non-standard local infrastructure services.
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