Own customer quality communication and complaints through containment, 8D, corrective action, verification and closure.
Lead investigations and cross-functional actions with Production, Engineering, Maintenance, Logistics and suppliers; require containment/rework as needed.
Monitor PPM, rejection, rework, scrap, complaints and Quality KPIs; drive defect prevention and process capability.
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Auditing & Compliance: Conduct internal and supplier audits, ensuring adherence to environmental regulations, chain-of-custody certifications (like PEFC or FSC), and safety codes.
Team Leadership: Train, mentor, and lead QC inspectors, graders, and laboratory staff.
Client & Vendor Liaison: Coordinate with suppliers, third-party inspectors, and clients to resolve quality disputes and ensure product specifications are met.
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