Drive supplier resolution of device failures via the 8D method and valid the effectiveness of CAPA.
Coordinate with Program Management, Design Engineering, Procurement and Factory for successful program execution with multiple suppliers, making recommendations on supplier selection.
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Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
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May propose and lead the implementation of process improvement efforts.
Supervise test execution and verification/validation phase, follow-up all problems captured/reported, provide input for reports and follow-up change requests.
May propose and lead the development of test automation tools.
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Lead the APAC business continuity team — set direction, manage performance, develop capability, and hold accountability for programme quality across all markets
Serve as the ambassador for business continuity to local stakeholders and leadership - provides expert guidance to country business continuity leads and senior management; serve as the primary escalation point for all significant operational incidents and crises in the region
Engage APAC regional leadership, country CEOs, and risk committees directly on programme maturity, material risk, and development deliverables
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Trace mechanical and electrical faults affecting cooling performance, airflow, controls, wiring, relays, switches, sensors, and auxiliary systems
Determine whether a reported issue results from product failure, incorrect installation, refrigerant leakage, contamination, normal wear, vehicle condition, misuse, or another underlying cause.
Support warranty and returned-part assessments by recording symptoms, readings, photographs, test evidence, rootcause findings, and recommended action
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Assist in supporting new and existing Microsoft Power Apps and equivalent low‑code platforms, including maintaining application inventories, managing basic configuration documentation, and supporting governance‑related updates under Enterprise Architecture guidance.
Support the Enterprise Architecture team in reviewing digital and ICT requests, including summarising request details, identifying potential new technologies, and highlighting key architecture considerations for Enterprise Architecture review.
Coordinate with architects, requestors, and stakeholders to ensure required information is complete and aligned with PETRONAS Enterprise Architecture standards prior to governance review or approval.
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People Systems Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center
Operational Excellence Execute with excellence, fostering a culture of collaboration while empowering our people
Lead the APAC P&C Operations team across Kuala Lumpur and Shenzhen.
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