Offer technical assistance and in-depth guidance to customer maintenance teams, with a strong emphasis on electrical schematics and wiring diagrams.
Deliver specialized training to customer staff on new electrical components, system operations, and advanced troubleshooting techniques.
Compile thorough technical service reports detailing service work performed, fault codes identified, diagnostic processes, and root cause findings to ensure accurate records for warranty and quality teams.
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Liaise with customers and internal stakeholders to provide technical reports, ensure clear communication on failure findings, and support quality audits, compliance, and customer satisfaction objectives.
Degree in Electrical, Computer, or Communication Engineering or equivalent.
At least 2 years of experience in failure analysis and quality roles in Semiconductor or Electronics industry
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Lead in the resolution of customer complaint and quality issues on manufacturing floor to provide voice of customers to operations and translate customer's feedback into innovative solutions.
Identify and establish incoming and outgoing Product QC inspection criteria and provide training to QC Technicians.
Participate in Product Qualification activities by reviewing test protocols and reports to ensure product quality meet the specified requirements.
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Familiar with ISO 9001 or AS9110 quality management systems
Preferably attended internal quality audit course and/or lead auditor course is an added advantage
Knowledge of Quality Tools such as Measurement System Analysis (MSA), Process Failure Mode and Effects Analysis (PFMEA) and Statistical Process Control (SPC) is an added advantage
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Promote awareness and facilitate consistent application of approved quality management practices throughout Technical Services.
Maintain the Technical Services Department Manual, procedures, work instructions, templates, forms, process maps, guidelines, and associated management system documentation.
Coordinate periodic reviews and updates of quality documentation with Engineering, Project Teams, and relevant stakeholders.
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Produce clear QAIP reports, quality ratings, thematic findings and improvement recommendations for the Group Audit COO, Group Chief Internal Auditor, senior management and Board-level forums.
Track QAIP deficiencies and remediation actions to ensure timely and sustainable closure by audit teams.
Provide constructive feedback and coaching to improve audit quality, documentation standards and methodology compliance while maintaining QAIP independence.
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Lead the QAIP, including internal and external quality assessments, lifecycle reviews, thematic reviews, work-paper quality reviews, action tracking and remediation follow-up.
Independently assess audit planning, fieldwork, reporting and closure against Group Audit methodology, IIA standards, regulatory expectations and internal governance requirements.
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Strong learning agility with the ability to quickly acquire new technical knowledge, adapt to evolving technologies, and deep dive into complex technical challenges.
Highly observant, proactive, and aggressive in identifying abnormalities, failure signatures, and process excursions to ensure timely issue detection and resolution.
Self-motivated with a strong work ethic, willingness to learn, and commitment to delivering high-quality results in a fast-paced manufacturing environment.
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Hands-on experience (tester setup) with automated test equipment (tester) and environmental chambers focusing on Temperature Cycling Test (TCT), Temperature Humidity, Highly Accelerated Stress Test (HAST) or other relevant equipment.
Develop reliability test capability /test programs/ testing methods for new products or technologies.
Lead audits (internal and external) to assess compliance with the QMS.
Prepare Standard Operation Procedures for each works activities operation, including Hazard & Risk Analysis of works to be carried out and their progressive improvement amendments and changes.