Establish and maintain optimal process parameters to maximize production efficiency while ensuring compliance with quality standards and specifications.
Champion continuous improvement programs and support site performance objectives through data-driven improvement initiatives.
Partner with Packaging, Brewing, Maintenance, Supply Chain, and Quality Assurance teams to drive sustainable improvements and accountability.
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Performance Monitoring: Track the progress of property cleanliness scores (guest reviews, internal audits) and implement corrective action plans where standards fall short.
Standard Operating Procedures (SOPs): Continuous evaluation of existing housekeeping SOPs, recommending and implementing updates to improve efficiency, hygiene standards, and consistency across all locations.
Experience: Minimum of 2–3 years of supervisory or quality control experience in Hotel Housekeeping, Executive/Assistant Housekeeping, or Quality Assurance within the hospitality line.
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We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Support Business Operations: Perform data analysis and testing to contribute to affiliate reporting and broader Compliance Projects
Build Relationships: Engage and network with colleagues from various business functions, while effectively escalating complex issues to your RSS Line Manager when required
You are an undergraduate student from a reputable university pursuing a degree in Business, Law, Finance, or a related field
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