You will drive continuous improvement by managing "Project Stage Gates" and lessons-learned sessions, ensuring past insights are turned into future successes.
You will oversee non-conformance management (NCRs) and monitor financial quality metrics—such as Cost of Poor Quality (COPQ) and project savings—to keep the project on track.
You will manage site readiness and subcontractor quality, validating everything from civil works inspections to final documentation before it reaches the customer.
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Customer Journey Optimization: Design and implement seamless experiences, from onboarding to upgrades or trade-ins, focusing on customer experience and business goals.
Customer Issue Management: Establish efficient processes for resolving customer issues related to device lifecycle services, minimizing escalations and improving satisfaction.
Market Insight and Innovation: Analyze market trends and competitor offerings to enhance current services and introduce differentiated solutions.
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Oversee precast panel inspection at required various stages (post-pour & pre-delivery).
To understand the repeated defects and find the root cause and solve the issue.
Manage and ensure all quality related matters of our precast panels delivered at construction sites are in order and to be the connecting point between Gamuda IBS factory and their respective Clients.
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