Facilitate the application of SPC, FMEA, QC Tools, Process Control Plan and CPK trend/studies to ensure excellent process and product quality compliance.
Provide timely, fast and focused response on all internal product abnormal quality triggers as well external customer quality escalations.
Work closely with all relevant internal teams, suppliers and customers on continuous quality improvement in terms of lower parts defectives ppm rates and outgoing lot rejection rates.
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Support MRB process and manage disposition of purchased components
Perform periodic audits of Supplier Quality System for the purpose of assuring continued supplier conformance to the quality system requirement
Maintain supplier scorecard. Deliver results as measured by key metrics, such as supplier DPPM, Cost of Quality and corrective & preventative action closure
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Mengemaskini dan memasukkan data pemeriksaan harian serta melaporkan kepada penyelia. Sebarang penyimpangan besar hendaklah dikenal pasti dan dimaklumkan segera untuk tindakan lanjut.
Menyediakan sampel pengeluaran baharu atau sampel yang telah disemak semula untuk tujuan rujukan dan pemeriksaan.
Menjalankan pengesahan pemeriksaan berat harian serta merekod dan memfailkan data yang berkaitan.
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Mengemaskini dan memasukkan data pemeriksaan harian serta melaporkan kepada penyelia. Sebarang penyimpangan besar hendaklah dikenal pasti dan dimaklumkan segera untuk tindakan lanjut.
Menyediakan sampel pengeluaran baharu atau sampel yang telah disemak semula untuk tujuan rujukan dan pemeriksaan.
Menjalankan pengesahan pemeriksaan berat harian serta merekod dan memfailkan data yang berkaitan.
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Manage all IMS complaints effectively to ensure closure of complaints on agreed turn - around - time (TAT).
Work closely and actively with factories on damage stocks improvement related dented, torn and other defects noted on arrival of stocks at IMS warehouse.
Participate actively in WOR with relevant stake holders to discuss and share on IMS related issues or topics.
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Manage customer complaints by receiving, logging, and prioritizing reported issues such as electrical failures, reliability concerns, assembly defects, and field returns.
Coordinate failure analysis activities by working with FA labs, defining analysis plans, reviewing results, and translating findings into clear technical reports for customers.
Lead root-cause investigations using structured problem-solving methodologies such as 8D, 5-Why, and Ishikawa (fishbone).
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Drive corrective and preventive actions (CAPA) by collaborating with cross-functional teams including process engineering, test engineering, quality, and R&D.
Communicate technical findings to customers through timely updates, clear explanations, and formal investigation reports.
Analyze production, test, and reliability data to support failure analysis and identify trends.
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Manage customer complaints by receiving, logging, and prioritizing reported issues such as electrical failures, reliability concerns, assembly defects, and field returns.
Coordinate failure analysis activities by working with FA labs, defining analysis plans, reviewing results, and translating findings into clear technical reports for customers.
Lead root-cause investigations using structured problem-solving methodologies such as 8D, 5-Why, and Ishikawa (fishbone).
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