Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow-up of corrective actions.
Act as key coordinator and site representative for second-party and third-party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
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Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow-up of corrective actions.
Act as key coordinator and site representative for second-party and third-party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
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Develop and optimize automated quality test programs to improve efficiency and reliability in testing procedures.
Oversee the creation and maintenance of product performance and reliability reports, providing key stakeholders with insights for continuous improvement.
Collaborate with cross-functional teams to present quality findings and drive data-driven decision-making.
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Technical Expertise and Support: Provide leadership in electrical failure analysis (EFA), exploring new test method/EFA technique to address RMAs, production, reliability, and DPPM improvement. Analyze test results and deliver reports to stakeholders with actionable insights for improvement.
Technical Communication and Documentation: Develop and deliver clear, concise technical reports and documentation, including EFA, work instructions, test equipment guidelines, test reports, and specifications.
NPI Support: Lead NPI projects, ensuring smooth transfer of test technology to mass production.
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Technical Expertise and Support: Support electrical failure analysis (EFA), to address RMAs, production, reliability, and DPPM improvement. Analyze test results and deliver reports to stakeholders with actionable insights for improvement.
Technical Communication and Documentation: Develop and deliver clear, concise technical reports and documentation, including EFA, work instructions, test equipment guidelines, test reports, and specifications.
NPI Support: Co-lead NPI projects with NPI team, ensuring smooth transfer of test technology from LVM to mass production.
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Hands-on experience (tester setup) with automated test equipment (tester) and environmental chambers focusing on Temperature Cycling Test (TCT), Temperature Humidity, Highly Accelerated Stress Test (HAST) or other relevant equipment.
Develop reliability test capability /test programs/ testing methods for new products or technologies.